2010 - PRESENT


In 2014, TCET served over 78,000 individuals and 1,000 businesses and

community organizations.

Our Employment Ontario Services provided one-on-one assistance to 8,385 job

seekers, and administered a highly successful youth employment initiative

called the Youth Employment Fund. 451 youth were placed into meaningful

employment opportunities with over 423 participating employers throughout

the GTA.

Over 3,015 youth gained skills for career development through specialized


The Toronto Employment & Social Services programs saw an increase in client

referrals from caseworkers due to the success of clients.

Our mobile Career Coach served over 450 newcomers and youth in

underserved locations.

A 99% success rate was achieved by 794 driver education students.

Over 10 organizations and 120 individuals were provided with interpretation or

translation services.

Our Newcomer Information Centres served 9,100 new clients with 43,413

subsequent client visits at our 5 locations in Peel Halton in 2014. We also

enhanced accessibility to newcomer settlement services by increasing itinerant

services at a wide range of community locations.

Through our Care for Newcomer Children services at the Malton and Oakville

Newcomer Information Centres, 2,287 newcomer children were cared for,

meeting their social, emotional and intellectual needs while their parents

accessed on-site services.

TCET continued to support the pilot Coordinated Language Assessment and

Referral System (CLARS) across Ontario and made adaptations to the HARTS

database thus meeting the needs of both Citizenship and Immigration Canada

(CIC), and the Ontario Ministry of Citizenship, Immigration and International

Trade (MCIIT). The French version of HARTs was fully completed.

The HARTs team also worked closely with the iCARE team at CIC to create the

ability for users to generate and upload their information into this national

database – reducing duplication.

With expanded client eligibility through CLARS, a greater range of immigrants

were assessed and referred to a broader range of classes. In Peel/Halton,

assessment of French language skill became available for the first time. In

York/Simcoe, language assessment services continued to see growth and we

established an itinerant site in Bradford (Simcoe).

TCET developed and piloted online delivery for some of our supports to

Ontario-wide language assessors. This included refresher webinars on the

assessment tools and remote mentoring of assessors via the web.

The online English and French self-assessment tools were highlighted as an

important resource in a new YouTube video produced by Citizenship and

Immigration entitled “Language Training for Canada” and “Formation

linguistique pour le Canada”. Growth in the number of prospective immigrants

from around the globe accessing our tools continued as 23,644 people from

around the world utilized the online assessments in 2014 (a 6% increase over


In June we began providing webinars and consultations on the new National

Language Placement and Progression Guidelines (NLPPG) for language

teachers across Ontario. We also provided presentations at the Peel Halton

Etobicoke TESL Affiliate i3 Conference and the TESL Ontario Conference.

LINC Home Study Canada continued to expand, serving almost 14% more

clients in 2014 than in the previous calendar year. Students from British

Columbia and Manitoba were able to join this distance English language

program with new funding from those regional Citizenship and Immigration



TCET was involved in developing and supporting the new CLARS language

assessment and referral model, jointly funded by Citizenship and Immigration

Canada and the Ministry of Citizenship and Immigration – adapting our

database tracking and reporting, assessor training, and direct assessment


TCET opened a York Region (Richmond Hill) site to provide enhanced CLARS

language assessments services to this community. We also renovated space at

the Ajax Welcome Centre and Durham Region Unemployed Help Centre

locations for assessment service.

Over 200 youth (age 8 – 17) enjoyed our residential Camp PEAK located on

waterfront property (Deer Lake) in Northern Ontario.

Over 2,400 youth gained skills for career development.

Newcomers to our communities made over 123,000 visits to our information

and referral centres

A record number of documents (39,002) were certified by Commissioners of

Oath for 5428 clients at our Newcomer Information Centres.

Over 21,500 newcomer language assessments were completed in

Peel/Halton/York/Simcoe/Durham. This was a year-over-year increase of 56%.

In excess of 2000 database users were trained and 26,500 requests were

addressed by the HARTs helpdesk.

195 international clients gained Canadian education/experience.


TCET services were provided to over 105,000 individuals and 1,400 business or

community organizations

TCET Professional staff included 396 members, including full-time, part-time

and casual staff

Eight (8) multi-service sites were in operation across the GTA. In addition

numerous itinerant sites were used to bring our services ‘closer to home’ for

many of our clients.

Employment counselling and workshops were provided to 4,744 job seekers,

while 727 clients were matched with job placements

31 Ontario Works immigrant clients were assisted with job search

2,300 youth gained from skills and career development

518 newcomers were assisted with income tax returns through our Newcomer

Information Centres

37,531 online language assessments were taken by people from 146 countries

Online and correspondence English language training was provided to over

1,900 Ontario students and 674 learners in other provinces

Professional development was provided for 5,250 language teachers and over

80 distance education instructors

The Centre for Education & Training, in partnership with the Centre for

Canadian Language Benchmarks (CCLB), drafted and tested a new Language

Guide and Assessment Report in both English and French.


The TCET governing board was changed, bringing in new board members and

our new chair, Peter O’Rourke.

Our new partnership with Community Door was finalized in Brampton and

Mississauga! This brought together various organizations to establish human

service hubs, allowing clients with varied needs to find help under one roof.

TCET’s Employment Service Centres provided comprehensive assistance to

1,169 participants, helping them with their employment goals. 263 participants

were assisted in accessing academic/literacy, language, occupational and/or

post-secondary education and training, leading to local labour force skills


1,262 information sessions and group activities were held at the 5 Newcomer

Information Centres and were attended by 10,721 clients from 136 countries

and 75 language groups

Occasional childcare services accommodated 3,961 children of immigrant

parents accessing services at our Malton and Oakville locations

Over 10,200 Peel, Halton and York Region immigrants received language

assessment and referral to local English language training programs to help

them achieve their goals. Partnerships with the 5 York Region Welcome Centres

ensured effective operations and client service.

More than 90 TESL-certified and experienced instructors provided LINC Home

Study classes from their own homes to students across Ontario and Canada.

Over 90% of students rated their satisfaction with LINC Home Study (Ontario

and Canada) as very good to excellent and 99% would recommend the

program to others.

3,298 hits per month to the

( site were recorded with interest coming from

training providers, funders and others relying on our Language Training

Provider Services team to support language services community coordination

in Peel and Halton Regions

1,212 individuals completed the Beginner Driver Education Program

The HARTs team supported 2,100 database users from 220 organizations

across Ontario by responding to 11,000 requests regarding newcomer

language service data and reporting

TCET’s Interpretation / Translation Services provided 30 organizations /

corporations with services in over 60 languages


As part of the Employment Ontario transformation, Employment Service

Centres were transitioned to the new model to include more comprehensive

services across Peel and Toronto.

Language Assessment Centres & LINC Support Services conducted 10,123

language assessments for newcomers who visited our locations in Mississauga,

Malton, Brampton and Oakville and itinerant sites across Peel and Halton.

LINC Home Study Canada celebrated its second year of service to newcomers

in 6 provinces outside of Ontario.

Youth Connections moved into their new space at Brandon Gate, Malton.

History of Assessments, Referrals and Training systems (HARTs) continued to

provided logistics, data collection and analysis for Citizenship and Immigration

Canada and Service Provider Organizations across Ontario. The HARTs team

was awarded the contract to implement the new HARTs to CLARS version.

The Newcomer Information Centre (NIC) conducted off-site services out of 4

major community locations; Meadowvale Library, Central Library in

Mississauga, Bolton Library in Caledon, and Milton Library in Halton; as well as

a number of faith places – Gudwaras, Mosques and Churches.

The National ELTPA Support Services team delivered Enhanced Language

Training Placement Assessment (ELTPA) assessor training and professional

development for 45 English Language assessors outside Ontario.

The Beginner Driver Education Program registered 1,283 students with 99%

successfully graduating with their G2 license.

Peel Summer Academy had 194 gifted youth in grades 4 through 10 participate

in a variety of programs offered from the University of Toronto – Mississauga;

Memorial University of Newfoundland; University of Victoria; Pearson College;

Finlayson Outdoor Centre; and various locations in Northern Ontario.

2005 - 2009


Over 67,000 individuals and close to 1,700 employers were served. This marked

an increase of 15% in clients served over 12 months.

A new service centre for Newcomers was opened in Oakville to include

Newcomer information, Language assessment, and Youth services.

1,400 job seekers attended the Aim High II Career Expo event in Mississauga;

services were provided and coordinated by the Career Coach Program.

The LINCing Youth (YLINC) web portal was piloted by 35 students. This portal

provided newcomer youth with settlement information while enhancing

language skills online.

20 teachers from Tianjin, China attended the Teacher Training program.

The Essential Skills for the Changing Workplace project team completed a twoyear

series of 48 employer seminars to over 900 participants across Canada on

the use of Essential Skills tools to enhance employers’ human resource

planning. Individual employer consultations were also provided to over 40


Our Language Assessment Centres provided 9,514 assessments for newcomers

during 2009 - a 25% increase over 2008. Itinerant and support services were

expanded and operating hours were extended.

Youth adventure programs were offered from several additional community

based facilities across the GTA.


With service delivery sites across Peel, Toronto and Halton Regions, TCET

hosted over 20 employment fairs in partnership with local employers attracting

over 1,000 job seekers. The year 2008 also marked the delivery of the Centre

for Education & Training’s 25th Jobs Market which attracted 57 employers and

over 4000 job seekers.

The Youth Exchange program was launched; a series of activities and youthplanned

events that assist newcomer youth to fully integrate into their new


The Essential Skills in a Changing Workforce project delivered its 16th seminar

across the province. This project was designed to encourage the awareness and

use of Essential Skills tools by employers across Ontario.

Our CLB (Canadian Language Benchmarks) Assessment Training using the

CLBA-I tool was provided to educators in Doha, Qatar.

Employability Skills for Youth program started with 14-multi-barriered youth

seeking assistance with career and employment skills.

The International Department launched a new certification course

titled”Teaching English to Speakers of Other Languages.”

Language Instruction for Newcomers to Canada (LINC) Home Study project

registered its 60th student, expanding the online and correspondence language

instruction to Alberta and Nova Scotia.

In total over 58,000 individuals and 1,100 employers were served.


The Centre for Education & Training wins contract for new Service Canada

funded Job Finding Clubs (Brampton and Mississauga) and a Toronto Social

Services funded Bridges to Employment program.

Service Canada also renewed the Strategic Job Search Program, operating out

of Brampton. This program, formerly known as Electronic Job Search, aims to

provide unemployed job seekers with the tools to get back into the workforce.

The new Centre for Education & Training website was launched.

Special events included a tribute dinner and a golf tournament to help send

children to summer programs.

A new mobile RV service was implemented to provide youth outreach.

The Mississauga Jobs Market attracted 4,400 people and 80 on-site employers.

A new one-stop access centre was opened on Queen Street East in Brampton.

Services include the new Brampton East Employment Resource Centre and the

relocated English Language Assessment Services and Newcomer Information


A one-stop access centre was opened on Brandon Gate in Malton to include the

Malton Employment Resource Centre, Assessment Centre and new Youth

Opportunities services.

Two new Job Finding Clubs opened – one for immigrants/newcomers in

Mississauga and another for Internationally Trained Professionals at Brampton

City South Campus.

The new Bridges to Employment program for newcomers began operation in

west Toronto with funding from Toronto Social Services.

Special events for language services included the 12th Annual Ontario Region

LINC Assessors’ Conference, the Peel LINC picnic, and the 13th Annual LINC


The Enhanced Language Training Placement Assessment (ELTPA) tool was

developed and 40 LINC assessors across Ontario and Alberta were trained in

administration of ELTPA.

The first Canadian Language Benchmarks online self assessment tool was

developed for English and French language assessments.

The new brand for HBI College was officially launched on October 26th. HBI

obtained qualification to become a facilitator for the Canadian Payroll

Association courses and launched the Payroll Certificate Program. The Supply

Chain & Inventory Management program was granted diploma status - raising

the number of diploma granting programs to six.


New leadership of CEO, J. Rhys Davies an important new era in the evolution of

the Centre for Education & Training.

Various divisions were amalgamated into one brand and one contact point.

Four areas of practice created: Community Services, Career Services,

Educational Services and Corporate Training and College Diploma programs.

2000 - 2004


By the fall of 2004, the Centre for Education & Training counted no less than 5

separate, operating divisions.


QCIC developed and delivered a customized Customer Service Program for


CTI corporate trains IMS Health Group in a series of customized sessions in

Montreal, Quebec.

Twenty CLTA English teachers delivered a professional development course to

288 Korean English teachers in Seoul, South Korea.

The Centre for Education & Training Mississauga welcomed 204 international

high school students to their program and the Centre for Education & Training

Mississauga and Brampton delivered English language classes to 252

international students.

As part of Maxxam Analytic Inc.'s organization-wide strategic Performance

Management Initiative, QCIC's trainers traveled across Canada delivering the

highly acclaimed program that was designed specifically for Maxxam.

QCIC's team of job search experts assisted the former employees from

Siemens Dematic to find and secure employment.

Kennedy ERC, a CPI initiative, hosts a number of special events to promote

Small Business.

CLTA's Literacy and Basic Skills put on a mini-conference for staff, learners, and

volunteers with a focus on learning disabilities.

CTI is awarded the "Best Business Trainer in Mississauga" by the readers of the

Mississauga News for 2002.

CPI's Electronic Job search Program launches a new service for clients to host

their resumes for free and provide another avenue for employers to review

their skills and qualifications.

QCIC's team of facilitators will deliver over 1,300 Employment Focus sessions

and assist over 40,000 job seekers throughout the Peel, Halton and Dufferin

Region through an HRDC sponsored program.

Cuban business professionals attended the Centre for Education & Training

Mississauga Campus for English for Specific Purposes classes.

QCIC designs a 10-month Leadership & Coaching Program for SCM - Supply

Chain Management.

CTI corporate partners with UPS Supply Chain Solution to train all employees in

customized computer training on-site at their locations.

CPI's Halton EQ: Job Focus Using Emotional Intelligence concludes after

working with over 280 "at risk" workers to assist them with their employability

skills and job retention needs.

CPI's Career Path Centre becomes new host to the GED program, assisting

adults to achieve their high school equivalency.

CTI - Career Training forms a strategic alliance with Achieve Staffing, trades and

industry staffing specialists to hire graduates from its programs.

QCIC impressed Bell ExpressVu with a customized training seminar at their

annual staff event, focused on innovation and creativity.

CLTA's technical services completed the development of the French version of

the Automated Reservation System.

QCIC is contracted by the Ministry of Consumer and Business Services to

deliver training that focused on Thriving During Changing Times, to their entire

business unit.

CTI corporate customizes training sessions for Novopharm Pharmaceuticals in

an onsite training initiative.

Through joint funding from Justice Canada and HRDC, CPI's Youth for Crime

Prevention Program launches its web site to provide resources to youth at risk

in the community.

CTI's Computer Camp for Kids successfully delivers it summer camp program

to 700 children between the ages of 9 and 18.

Over 100 supervisors, managers and leaders have participated in the highly

successful five-day Management Development Certificate Program offered

through QCIC's Training TRACK.

CLTA's Distance Education received approval from Citizenship and Immigration

Canada for the expansion of the LINC Home Study Program to fourteen regions

across Ontario.

QCIC delivers a keynote on "Effective Leadership in Times of Change" for the

Ontario College of Art & Design.

CTI Corporate renews Shared Services Bureau contract to train government

employees through the Ministry of Finance and Ministry of Education.

CPI's Experience Workers Program in Halton successfully opens its doors in

downtown Burlington to offer services to local experienced workers in need of

job search assistance.

CPI launches a new Youth Skills Link project funded by HRDC to employ a

project team of 12 youth to develop web sites for community service

organizations while working on their own individual employability skills.

CTI corporate become the designated trainer for Hitachi Canada in a multilayered

training initiative.

QCIC shared Best Practices to over 250 HR Professionals from Magna

Companies world-wide at Magna's Annual Global Human Resource Conference.

Twenty teachers from Seoul, Korea participated in CLTA International Teacher


Peel/Halton LINC web site was expanded to include professional development

content for LINC teachers in the regions of Peel and Halton.

CLTA's Corporate Education and Training launches the ITP Solution a program

designed to integrate internationally trained professionals into the Canadian


QCIC partners with Magna Services Inc.'s training division to provide

customized soft skills training for managers and employees from the Magna

group of companies.

QCIC's Employment Services Team successfully matched over 700 job seekers

with full time permanent opportunities. The Employment Services' Team has

assisted over 4,000 to find meaningful long-term employment over the last 5


CLTA's Translation and Interpreter Services translated and formatted two

booklets, Teach Your child To Read and Teach Your Child to Learn Math, into

nine languages for the Ministry of Education.

CTI corporate is awarded a contract with the Toronto Public Library to deliver

customized technical training to IT staff developing a new network.


CLTA launches a reengineered version of the Automated Reservation System.

Later, following an agreement with Citizenship and Immigration Canada, the

ARS expands to encompass all of Ontario. The expansion of the system enables

access by every federally-funded language training provider in the province.

Bell Mobility names CTI as designated trainer, the first trainer in the new

"state-of-the-art" Bell Mobility campus in Mississauga.

QCIC launches the TrainingTRACK, providing publicly offered management and

employee development seminars.

CTI training goes coast to coast for a number of corporate clients: Schneider

Electric, Kelsey's Montana Group, Sony Canada.

CPI launches Youth Helping Charity, a unique program working with young

people within the Peel community assisting local charities while developing

individual employment skills.

The Newcomer Information Centres, funded by Citizenship and Immigration

Canada, in partnership with provincial regulatory bodies and professional

organizations, begin providing information sessions to internationally trained


Konica Camera staff are trained by CTI at their national conference in New


The Government of Canada Rehabilitation program partners with CTI to initiate

a customized training program for participants with disabilities.

The 510th participant enters into the GED program at St. Christopher's House.

The program is offered in partnership with CTI.

QCIC designs and delivers a Train-the-Trainer program for 14 world-renowned

Olympic athletes to develop dynamic presentations for a national wellness


CTI corporate trains Laidlaw Carriers, Invacare Canada, Brae Harbour

Technologies and Roll Form Group Samual Manu-Tech Inc.

CLTA delivers a Professional Development English Program for senior managers

at Cubana Airlines of Cuba.

The City of Brampton commences a two-year initiative with CTI to provide

customized desk side coaching to over 1100 city employees.

QCIC develops and delivers "Journey to Greatness", an innovative leadership

program to Bell ExpressVu's Information System Management Team at their

annual leadership conference.

CTI corporate becomes the designated trainer for the Town of Richmond Hill.

Seven youth launch their own small businesses in Toronto after participating in

CPI's Youth Business Catalyst project funded by HRDC.

Youth Images with Technology a CPI initiative launches a poster campaign

throughout Peel Region to encourage individuals at risk of becoming homeless

to seek assistance in their community.

CTI corporate trains Avotus Corporation, Ontario Motor Vehicle Industry

Council, Booth Centennial Healthcare Services and World of Vacations in MS

Office Products.

CLTA's four language assessment centres exceed all previous years numbers.

During 2002, the centres provided service to nearly 40,000 clients.

Toronto Centre, Sherbourne and Don Mills Employment Resource Centres

coordinate Focus 2002 on behalf of a unique partnership with Toronto Social

Services, Toronto Centre Human Resource Centre and 40 participating

Community Employment Service providers.

Home Study an online and correspondence language training program received

approval from Citizenship and Immigration Canada for expansion to a number

of small communities across Ontario.

CTI trains Allegiance Health Care in Mt. Tremblant, Quebec at a Canada wide


QCIC delivers a dynamic, two-day conference at the Annual Magna

International Conference, responding to the needs of 200 Magna human

resource representatives from around the world.

CLTA's Learning Management System received rave reviews at its launch during

the 2002 TESL Ontario conference in Toronto.

U of T - Erindale Campus Career Centre and CPI partner for an Internship Fair

providing 110 graduating youth with important links to full-time employment.

QCIC launches the Management Development Program, a series of interactive


Working collaboratively with the Peel District School Board, CLTA provides

teacher training fro elementary and secondary English teachers from three

different school boards in Korea. CLTA trainers traveled to Korea at the end of

2002 to train 300 teachers from the Seoul Board of Education.

QCIC Employment Service staff operating under HRDC, matched over 800 job

seekers with full-time employment.

Youth Opportunities, funded by HRDC assists 650 Peel youth with job readiness

and employability skills, successfully preparing them to enter the world of



IM begins collaboration with Tengtu International Inc. to provide K - 12 online

courses for the People's Republic of China's Ministry of Education.

CLTA launches the online version of the Distance Education, enabling clients to

learn English using the Internet.

QCIC delivers a presentation in partnership with Olympian Silken Laumann to

Petro Canada's Leadership Team at the corporation's annual conference.

CTI, in partnership with the City of Mississauga, signs a 3 year contract to

provide training to over 4500 city employees from 75 different city facilities.

IM co-founds the Canadian Online Consortium of School Boards.

The Etobicoke Employment Resource Centre closes its doors after four years

and reopens as the NewMedia Employment Centre.

CTI, in partnership with St. Christopher's House located in downtown Toronto,

welcomes the 300th participant into the General Education Development

Program (GED).

CLTA signs an agreement with the first private university in Poland, the

Academy of Management, to establish a Language Assessment Centre for

Training Institute in Ostrow, Poland.

QCIC embarks on an extensive 5 month project for the Ministry of Municipal

Affairs and Housing to design, develop and deliver the training that facilitated

the devolution of social housing from the Ministry to the local Municipalities.

Robyn Noseworthy a graduate of CLTA's Academic Upgrading, returns to film a

documentary titled "The Journey Back" about adult education and the

measures adults must go through to improve or continue their education.

CTI in partnership with CLTA commences English and IT training in Korea.

IM collaborates with the Peel District School Board and Toronto District School

Board to create Teach E-Learn online courses for secondary school students.

QCIC designs and launches the "Train to Win" program for Daimler Chrysler

employees, focusing on assisting over 900 laid-off workers to gain meaningful

employment through retraining.

CTI forms a corporate partnership with the Town of Markham under contract

for the next two years to provide computer training to the town's 1,200


CLTA signs a contract with Citizenship and Immigration Canada to implement

the Automated Reservation System in all of Ontario by June of 2002.

CTI forms a corporate partnership and becomes the preferred vendor for the

Shared Services Bureau of the Province of Ontario under contract for the next

three years to provide computer training to approximately 28,000 government

employees from departments such as the Ministry of Finance and the Ministry

of the Environment.

QCIC assists 10 world-renowned Olympic athletes to develop dynamic

presentations for the High5 for Life community events.

CLTA launches the Newcomer Information Centres (NICs) funded by Citizenship

& Immigration Canada. The NICs are a first stop for newcomers, for

information and referral to services in Canada.

CPI launches the Experienced Worker Program, providing job search assistance

to individuals over the age of 45, in our new location at City Centre Drive.

Innovations Media builds the website for the Peel District

School Board.

CPI opens the first NewMedia Employment Centre in Mississauga at 33 City

Centre Dr. The focus of the Centre is to help clients better facilitate their job

search process using the latest high-tech equipment.

Innovations Media begins work on "Choices into Action," a CD-ROM based

survey for the Ontario Ministry of Education.

QCIC designs and begins the delivery of the organization-wide customer service

initiative for all employees of the Regional Municipality of Niagara.

The jobsMarket team, a part of the Career Path Institute hosts jobsFEST at the

Hamilton Convention Centre. This marks the 25th employment based event

that we have coordinated since the first "Alternative jobsMarket" took place in

May 1997.

CLTA establishes a joint venture agreement with KTIT, one of Korea Telecom's

Group of Companies to launch CLTA Korea and offer comprehensive language

training and assessment services in major centres throughout Korea.

QCIC designs and delivers the REACH Program for Ontario Works in Peel. This

program helped clients develop their own actions plans, identifying their

"shortest route to employment".

CTI Computer Camp for Kids reaches a record enrolment of 1740 students

between the ages of 9 & 18.

IM launches, an online program for foreign-trained nurses

seeking Ontario nursing registration.

CLTA signs an agreement with Korea Internet & Information Inc. (the company

responsible for online computer training/testing of the Korean Military) to

develop and provide online language testing and training throughout Korea

and other key centres in Asia.

QCIC's Employment Services division has placed over 900 job seekers in the

community in full-time, permanent jobs over the course of the last year.

CPI conducts a series of employer seminars in Peel and Toronto regarding

Hiring and Retaining Youth.


QCIC provided career counseling and job search assistance to 8,000 Eaton's

employees across Canada.

CTI partnered with Ziff-Davis University to provide online training to BDO

Dunwoody employees across Canada.

Innovations Media began the conversion to CD-ROM of courses created by

Toronto Covenant Group, one of North America's premier sales and

performance consulting and training organizations.

CLTA's International Education and Training department established ties with

educational agents from Central and South America at an international

marketing conference in Miami.

QCIC's strategic alliance with the Canadian Olympic Centre for Training in

Corporate Excellence (COCCE) resulted in 21 companies incorporating Human

Resource assessment strategies.

CPI's Career Path Centre performed over 800 academic evaluations in the past


Over the previous 12 months, QCIC's Employment Services Centre successfully

completed 1,000 job matches within Peel, Halton and Dufferin regions.

CTI sponsored the New Pioneers Youth Award at an event held at the Toronto

Marriott Hotel and coordinated by Skills for Change.

IM starts redeveloping its Young Worker Awareness Program which included

three printed publications, a web site and CD-ROM for the Workplace Safety

and Insurance Board (WSIB).

QCIC developed and delivered a customized Customer Service Excellence

Programs for managers and staff of the City of Niagara Falls and the Region of


CTI attended the Mail Boxes Etc. conference in Ottawa to launch a national

training initiative of their Digital Print Process, developed in partnership with

Xerox Canada.

CPI's highly successful Electronic Job Search Program expanded to a second

location in Mississauga helping job seekers find employment.

Innovations Media partnered with the Peel District School Board and a private

sector partner to create online professional development courses for Canadian


CLTA expanded the implementation of the Automated Reservation System

(ARS) to include the Regions of Peel, Halton, Hamilton, Toronto, Ottawa and


QCIC began a series of specifically designed workshops for both managers and

leaders at Dylex.

CLTA offered a 45 hour training course for interpreters based on the Ministry of

Citizenship curriculum.

IM developed the first of three online courses for the Ontario Principals'

Council (OPC) to provide certification for principals-in-training.

The Global Education Program educated over 500 students in 9 different

countries, spanning 4 continents in over 19 different senior secondary school


CTI's Summer Computer Camp reached a record enrollment of 1149 students

between 9-18 years, who completed training in multimedia, web site design,

animation and programming.

IM creates the When a Child Needs Protection video for the Peel District School


QCIC provides a highly specialized outplacement service to assist managers

from the Ministry of Community and Social Services to explore options for

redeployment within the Ontario Public Service.

The jobsMarket for Peel/Halton/Dufferin took place at the International Centre

in Mississauga with 94 employees recruiting for 2,500 jobs. The event was

attended by 5,000 job seekers.

CPI's mobile resource centre began to provide career planning and

employment assistance to youth and new immigrants in Peel/Halton/Dufferin

from its first stop at Square One in Mississauga.

CLTA, in partnership with CTI, negotiates an agreement with Korean officials to

deliver an Information Technology and English Language Training Program for

university graduates in Korea.

IM begins the development of online credit courses for secondary school

students for the Peel District School Board.

CTI launches an initiative to train Peel District School Board staff in the latest

software and technology. It is anticipated that over 2000 Board employees will

complete training.

CPI's eight Employment Resource Centres assisted over 220,000 job seekers

find work in the past year.

CTI begins the Strict Discipline Program which serves students expelled from

the school system. This program is funded through the Ministry of Education.

CLTA becomes a key sponsor for the Ontario Society for Training and

Development Conference and Trade Show.

CPI completes a Youth Entrepreneurship study for HRDC and hosts a discussion

session of the Prime Ministers Task Force on Youth Entrepreneurship to gather

community input.

CLTA establishes a service to provide trained interpreters to all of Peel District

School Board schools.

CPI conducts a series of HRDC funded research projects over the next three

years under its labour market partnership program. These include the Youth

Environmental Scan, Blueprint for Peel (trades), Identifying the Skills Gap,

Employability and Persons with Learning Disabilities.

1995 - 1999


Innovations Media and CLTA partnered with Ontario College of Pharmacists

and the University of Toronto to develop on-line training courses for foreigntrained


CLTA takes over the management of international students for the Peel District

School Board.

CTI was chosen to deliver computer training for all new MailBoxes ETC.


The jobsMarket for Persons with disABILITIES coordinated by CPI, received

national recognition for its innovative approach.

CLTA began a research project funded by HRDC to explore flexible language

training delivery options for the workplace.

CPI created a manual of best practices for the set-up and operations of

Employment Resource Centres, in English, French and Spanish.

CLTA director Tony da Silva visits China and initiates agreements on

international education and training with Chinese government and education


QCIC designed and delivered specialized management and employee

development workshops for CIBC Finance, Litens Automotive, Lanzarotta

Wholesale Grocers, Alloy Wheels Int'l. AGF, City of St. Catharines and the

Regional Municipality of Niagara.

Innovations Media though the Apply to Teach Network (ATTN) registered its

5000th teacher applicant and increased the number of private employers using

the system to over 100.

CPI Support Through Employment Mentorship program hosted mentor

appreciation evening where 44 mentors receive awards.

QCIC developed a "Guest Service Program" for Harvey's restaurants that was

rolled out across Ontario and Quebec.

CTI expanded Computer Camp for Kids programs to 3 campuses and added 24

more classes.

Innovations Media began development of a comprehensive multimedia

training package on mentoring for Canadian business organizations.

CPI develops the Client Tracking System, a web-based system for registering

clients and reporting client demographic information for the ERCs across

Toronto. Later, Peterborough and Halton purchase the services as well.

CLTA clients, Scotia McLeod and Bank of Montreal, hired graduates of the

English for Work Co-op program.

CLTA contracted by Citizenship and Immigration Canada to manage evaluation

of the Language for Employment Related Needs (LERN) programs of training

providers across Ontario Region.

Innovations Media launched a general edition of the Principal Problem, a highend

CD ROM/Internet software program to teach school administrators their

responsibilities under the Occupational Health and Safety Act.

CTI partnered with triOS College of Information Technology to bring Private

Vocational Diploma courses to several CTI campuses.

CPI coordinated two jobsMarket events in Mississauga and Windsor attracting

over 11,000 attendees, over 150 employers, 19 virtual employers and 4,500

listed job postings.

QCIC worked with Eaton's, Carlton Cards, Surelink and Coats Canada to assist

their downsized employees in finding viable employment opportunities.

CTI instructor received an award from Indalex Corporation for making a

significant contribution to their operational productivity.

CLTA's International Education and Assessment Managers established ties with

agents at an international marketing conference in Berlin, Germany.

CLTA Director established agreement with colleges and Chinese government in


QCIC formed a strategic alliance with the Canadian Olympic Centre for training

in Corporate Excellence to provide the training component of the PeoplePath


CPI serviced over 240,000 job seekers through its 8 Employment Resource

Centres in the past year.


CTI operated a Web Design training and work placement program to meet the

needs of adults with disabilities.

QCIC designed and developed a province-wide customer service program for

the Ministry of Natural Resources. Over 25 Ministry trainers participated in a

train-the-trainer program that allowed them to deliver the training to hundreds

of staff members.

Innovations for Youth conducted a youth survey and research project regarding

youth employability for the federal government.

LCBO contracted QCIC to develop a customized training program to over 100 of

their finance group employees.

CLTA created and implemented a national multilingual assessment tool for

adult ESL literacy students across the country.

QCIC was awarded federally-funded contracts to deliver their nationallyrecognized

Booster and Jump Start programs to all Employment Insurance

clients in the Peel/Halton/Dufferin Regions.

The Apply to Teach Network (ATTN) an interactive recruitment database for

teachers, school boards and principals was created and made available by

Innovations Media.

QCIC Employment Services' four-month recruitment campaign resulted in

more than 30 companies hiring 280 people.

CLTA increased their language training and upgrading services to the Workers

Safety and Insurance Board.

CLTA conducted a comparative study of internationally recognized TOEIC and

IELTS tests with Canadian Language Benchmarks for CIC Selection Branch.

CLTA conducted a Feasibility study for language testing overseas for the

Selection Branch.

Innovations for Youth and local employers partnered to provide a youth

internship program in the refrigeration trades.

QCIC partnered with Blended Visions Group to provide organizations with a full

range of ISO/QS 9000 services.


Ministry of Education and Training endorsed the Canadian Language

Benchmark Assessment developed by Centre for Language Training and


CLTA was contracted to train LINC Assessors across Canada.

Innovations Media worked on several new projects; traffic safety educational

software, farm safety computer-based training, and problem solving software

on health and safety issues for school administrators.

Ontario Realty Corporation hired QCIC to assist with corporate restructuring.

The Alternative JobsMarket, coordinated by CTI, attracted over 13,400 people to

a career and job fair at the Metro Toronto Convention Centre. This was the

beginning of over 25 jobsMARKETs across Southern Ontario in the next 6 years.

QCIC establishes the Employment Service Centre funded by HRDC. EI recipients

gain access to full-time, long-term employment opportunities with local

employers (averaging over 800 job matches per year).

The Employment Resources branch of CTI coordinates the set-up for 3 new

Employment Resource Centre sites for community partners in Toronto and

expands operations at several other ERC sites. At its peak, the Centre for

Education & Training operated 8 ERCs, helped establish over 20 ERCs run by

other community organizations, developed an ERC set-up and operations

manual, and created and implemented the Client Tracking System for all 32

ERCs across Toronto.

CLTA staff provided train-the-trainer sessions at the University of Tabasco in


CTI developed a variety of new computer programming courses in response to

marketplace demands.

Innovations for Youth began a 52-week youth internship upholstery program.

WORKink, an online virtual employment centre was created by Innovations

Media in partnership with the Canadian Council on Rehabilitation and Work.

QCIC assisted Allied Signal to assess needs and establish a business plan to

enhance productivity, performance and profit.


The Centre for Education & Training moved to a new location at the

Mississauga Executive Centre.

Community Education name changed to QCICCET (the Centre for Education and

Training) and the new entity became incorporated as a not for profit subsidiary

of the Peel District School Board.

QCIC developed the Jump Start program, designed to give job seekers a "jump

start" on their job search by equipping them with the skills to find employment.


Community Education was chosen to pilot a new coaches workbook produced

by the Coaching Association of Canada.

Peel Computer Education Centre was awarded the contract for training the

employees of Pitney Bowes of Canada. We were only one of two trainers to be

awarded this contract.

As the broker for jobsOntario in Peel we registered over 20,000 individuals and

found positions for 3500 clients. jobsOntario was a multi-million dollar contract

that was operated for 4 years.

QCIC provided Job Search Workshops for laid off workers from Northern

Telecom, Dylex, Public Works & Government Services Canada.

75% of students trained through the Modern Office Technology contract were

hired by program end. The Region of Peel hired these graduates on a regular


Summer 95 Enrichment Learning Overseas - a new agreement with Blyth and

Company Travel enabled us to expand our summer program of high school

credits in England and France.

Community Education expanded its community partnerships by developing

and/or operating skills training programs with Ontario Native Alliance, triOS

Training Centre, Sri Guru Singh Sabha, United Food and Commercial Workers


CLTA delivers the Teachers Orientation Program (TOP) working with the Peel

Board of Education to assist internationally-trained occasional teachers achieve

permanent employment.

The General Educational Development (GED) program began in Etobicoke.

1990 - 1994


Computer Technology Institute was officially launched. The grand opening was

on June 30.

The first computer camps for kids began and were very successful with 7

classes running in Brampton and 9 at Traders.

Community Education and Sheridan College partnership - Career Experience -

Labour Market Language Training. Sheridan provided the training component

and we provided the work placement component.

The Career Path Centres conducted an Open House on June 23.

Representatives came from Hydro Mississauga, Bridgestone-Firestone and the

Regional Municipality of Peel.

Job Finding Club and Career Explorer programs were renewed.

A new innovation is the addition of night school credit programming for adults

at the Adult Education Centre South.

Special Projects developed a number of projects: Custom Health and Safety

module for Manac was developed as part of the Vital Signs WHMIS training

software package; a hardcopy Health and Safety manual was converted into a

computer-based (CBT) software package; and Transit Barriers was created - a

multimedia software program to help people with literacy and/or learning

disabilities to use the bus system.

CLTA establishes its Translation and Interpreter Services

Booster Program begins which provided job search information for individuals

on UI.


The Training Information Centre was officially opened in Mississauga to provide

up-to-date labour market and training information.

Community Education's main Brampton campus moved to the Brampton Civic

Centre for increased program space and greater accessibility. The Adult

Education Centre provided service on a daily basis to some 2,000 students

enrolled in credit, English as a Second Language and skills training programs.

Among the highlights was the granting of grade 12 diplomas to 60% of all

students enrolled in the credit program.

Community Education expanded its federally-funded career planning and skills

training programs to include 10 distinct programs. Programs operated in three

major campuses, one information centre, and two mobile trailers that traveled

throughout Peel.

The first fee-paying, skills training programs were offered by Community

Education in the areas of Computerized Office Systems and Inventory Control

and Distribution.

The Adult Education Centre (South), through a federal grant, became accessible

to physically challenged clients.

The Adult Education Centre (North) - Parkholme Campus opened to provide

full-time, day credit classes for adults in Brampton/Caledon. Enrolment was set

at 100 students. English as a Second Language classes were held at this


The English Testing Centres developed and operated the LINC Reservation

System - the first fully automated language training reservation system in


Assessment Services was contracted by Citizenship and Immigration Canada to

deliver A-LINC Assessor training for Ontario Region.

Assessment Services managed first annual Ontario Region LINC Assessor


A new Career Path Centre was established at the Brampton Civic Centre.

The Toronto West Training Information Centre was established.

QCIC developed and piloted the HRDC funded Booster Program. HRDC asked

QCIC to travel to the main HRDC headquarters across Canada to talk about the

benefits of the program. The program operated for 8 years, assisting UI clients

in finding solutions to employment barriers.


Community Education added another dimension as the Region of Peel's

jobsOntario Training broker. A 30 million dollar contract for 4 years.

Two more English Testing Centres were established - one at the new Brampton

Civic Centre and the other in Malton.

CLTA started the day, evening and weekend literacy and non-credit academic

upgrading program (formally referred to as Literacy and Basic Skills).

The Training Resource Inventory was completed and distributed to over 50

government and community service users. It was updated regularly throughout


QCIC wins major contract with McDonnell Douglas Canada to offer job search

workshops and career assessments for over 3000 downsized office and plant


S.T.A.R.T. Exploring contract awarded to Community Education.


The Mississauga Training Needs Study was completed, soon followed by the

Brampton/Caledon Training Needs Study. These reports provided information

and recommendations regarding future training needs and directions.

Career Exploration in the 90's was launched in Mississauga and Brampton.

Continuing Education changed its name to Community Education.

Community Education developed an English Testing Centre to provide a

language assessment service for immigrants.

The Adult Education Centre - Britannia Campus opened in Mississauga. This

became the first full-time, adult-only day school in the Region.

Career Explorer Mobile takes to the road.


First federally-funded Continuing Education trades program enrolled adults for

Upholstery and Home Renovations and Small Engines Training at Britannia

Secondary School. Workplace Training Programs were also conducted for the

first time at Britannia.

Continuing Education moved to the Traders Campus with 5000 Sq ft of space -

2 computer training labs, offices.

The Career Path Centre was opened with support from some corporate

donations. Fee paying assessments, counselling, and workshops were provided.

Job Finding Club commences at the Adult Education Centre in Mississauga.

1985 - 1989


Continuing Education, in partnership with the Multicultural Interagency Group

and Peel Multicultural Council, trained 40 immigrant women in English and

business skills through a federally-funded training program.

Continuing Education moved from the H.J.A. Brown Education Centre to the

new Matheson campus. This campus included two computer labs where feefor-

service training programs were offered.

Computer training programs in Accounting and Office Skills were launched in



Region of Peel
Employment Ontario
Ontario Ministry of Citizenship and Immigration
Government of Saskatchewan
Service Canada
Toronto Employment & Social Services
Immigration, Refugees and Citizenship Canada
Region of Peel
Employment Ontario
Ontario Ministry of Citizenship and Immigration
Government of Saskatchewan
Service Canada
Toronto Employment & Social Services
Immigration, Refugees and Citizenship Canada